Shipping and Returns

SHIPPING

Carol's Beauty ship worldwide. To find out more about shipping for your region, please read on.

Once you have made a purchase, you will receive an email confirming your order details. Please check that this is correct. If you need to change any order details once an order has been placed, please email info@carolsbeauty.com.au with the order number.  

AUSTRALIA

All our Australian orders are shipped via Australia Post.

On all orders placed with a shipping address in Australia we offer:

  • Free Standard Shipping on all orders (usually 2-7 business days)
  • Free Express Shipping for orders over $60 (Next business day, for orders placed before 10am AEST).
  • Express Shipping $10 on all orders under $60 (Next business day, for orders placed before 10am AEST).

If you have ordered over 3 products and you want a receipt of tracking number please email us on info@carolsbeauty.com.au with your order number.

INTERNATIONAL

International shipping has a flat rate of A$25.00

All international orders will be shipped via Registered International Post and are fully tracked, with signature required on delivery. Please make sure someone can sign for your parcel at your delivery address.

All orders are dispatched by the next business day and will be delivered within 7-14 business days.

Please note, on rare occasions, external factors such as customs or courier delays may affect delivery times stated.

RETURNS

We offer exchanges on faulty goods, or goods that do not match the description provided. We do not offer returns (exchanges) or refunds if you change your mind or make mistakes when ordering. 

For any return please notify us within 48 hours of receiving your items by sending an email to info@carolsbeauty.com.au. Please include your name, product description and order number.

Any damaged or faulty goods should be returned within 14 days for replacement. 

Items should be posted with order receipt slip to:

Carols Beauty Products Pty Ltd
Po Box 5
Banksia NSW 2216
Australia

We will not be held responsible for undelivered packages, so we strongly advise that any returns should be posted using a registered postal service with relevant insurance and tracking.

All postage and insurance costs involved in returning products to Carol’s Beauty Products are the responsibility of the purchaser.


Returns will be processed between 3-5 days upon being received. Please note it can take up to 28 days for the money to be credited to your bank account.

This returns policy does not affect your statutory rights.