Shipping & Returns

SHIPPING & RETURNS

AUSTRALIA
We offer FREE SHIPPING on all orders, otherwise a flat rate of $4.99 for orders under $34.99.

You will receive a confirmation of order details please check to see if its all correct,  or if you want to change the address please email us on info@carolsbeauty.com.au with the order number.

All orders are shipped via Australia post with free tracked shipping.

Shipping time usually 2-7 business days depending on which day you have ordered.

If you have ordered over 3 products and you want a receipt of tracking number please email us on info@carolsbeauty.com.au with your order number.

Express Shipping
EXPRESS shipping is a flat rate of $5.80
Next business day delivery for all orders placed before 10:00am

NEW ZEALAND
FREE SHIPPING on all orders, or a flat rate of $7.00 for orders under $69.98

All orders sent via Registered International Post and are fully trackable, with signature on delivery. Items will be redirected to the nearest post office/depot for collection if no one is available to sign for parcel.
All orders are dispatched by the next business day and delivered within 3-10 business days.

OTHER INTERNATIONAL ORDERS
FREE SHIPPING on all orders, or a flat rate of AUD$15.00 for orders under AUD $100

All orders sent via Registered International Post and are fully trackable, with signature on delivery.
All orders are dispatched by the next business day and delivered within 7-14 business days.
*Please note on rare occasions, external factors such as customs or courier delays may affect delivery time-frame

RETURNS

We do not accept returns if you simply change your mind or for incorrect product choices. Returns on faulty goods, or goods that do not match the description provided will be honored. Please notify us within 48 hours via email to info@carolsbeauty.com.au with your name, product description and invoice number. Any damaged or faulty goods should be returned within 14 days for replacement.

Items should be posted with order receipt slip to:
Carols Beauty Products Pty Ltd
Po Box 5
Banksia NSW 2216
Australia

We strongly advise that any returns should be posted using a registered postal service with tracking service. We cannot be held responsible for undelivered packages.
All postage and insurance costs involved in returning products to Carol’s Beauty Products are the responsibility of the purchaser.
Returns will be processed between 3-5 days upon being received.

This refund policy does not affect your statutory rights.